Privacy Policy

Effective Date: 6/28/2025

This Privacy Policy explains how Untold Until Media LLC ("Company," "we," or "us") collects, uses, shares, and protects your personal information when you access or interact with our websites, games, magazines, digital media, merchandise stores, or social platforms (collectively, the "Services").

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

  • Name, email address, and contact details (e.g., when you subscribe to our mailing list, fill out a form, or place an order)

  • Payment and billing information (processed via third-party providers; we do not store card data)

  • User-generated content (e.g., submissions to our magazine or game community)

  • Communications with us (e.g., email correspondence, support requests)

B. Information Collected Automatically

  • Device data (IP address, browser type, operating system)

  • Usage data (pages visited, time on site, clicks)

  • Cookies and similar tracking technologies (e.g., for analytics or preferences)

C. Information from Third Parties

  • Analytics tools (e.g., Google Analytics, YouTube Studio, TikTok Analytics)

  • E-commerce platforms (e.g., Substack, Shopify, Patreon)

2. How We Use Your Information

We use your information to:

  • Operate and improve our Services

  • Send you newsletters, updates, or event notices (only with your consent)

  • Fulfill merchandise orders and manage customer support

  • Respond to your questions or submissions

  • Analyze usage trends and improve user experience

  • Comply with legal obligations

3. Sharing of Your Information

We do not sell your data. We only share your information with:

  • Service Providers (e.g., payment processors, hosting platforms, analytics providers)

  • Law Enforcement or Legal Entities, if required to comply with legal obligations or enforce our rights

  • Business Transfers, in the event of a merger, acquisition, or asset sale

All third parties are required to keep your data secure and act only on our instructions.

4. Data Storage and International Access

Our Services are operated from the United States and may be accessed globally. If you access our Services from outside the U.S., you consent to the transfer, processing, and storage of your information in the United States.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • To access or request a copy of your data

  • To correct inaccurate personal information

  • To request deletion of your data (unless retention is required by law or legitimate business need)

  • To opt-out of marketing communications (via unsubscribe link or request)

To exercise these rights, email us at: hello@heartability.com

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Children’s Privacy

Our Services are not directed at children under 13, and we do not knowingly collect personal data from anyone under 13. If you believe we have collected such data, please contact us immediately.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no transmission or storage system is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Your continued use of the Services after changes means you accept the revised policy.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact:

Untold Until Media LLC
[UNTOLD UNTIL MEDIA LLC
C/O NORTHWEST REGISTERED AGENT
418 BROADWAY STE N
ALBANY, NY 12207
Email: hello@heartability.com